Key Topics

• The importance of Operational and Occupational Health and Safety training
• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering

Supporting materials

This course covers the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensable field publication that you will refer to throughout this course and in your day-to-day duties. The price of the study kit includes:

• The Ground Operations Management course textbook
• The latest IATA Airport Handling Manual (AHM) software MS WINDOWS® download* (single user license)

Certificate awarded

• An IATA Certificate is awarded to participants successfully passing the final exam.

This course is a step toward earning an IATA Diploma in “Airport Operations Foundation Diploma”.

This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals. The variety of available courses gives the opportunity to identify the key areas required to be able to perform task safely and efficiently.

About IATA

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic. It was established in 1945 to support many areas of aviation activity and help formulate industry policy on critical aviation issues.

IATA is working intensely in the area of customer service quality. To this end, it cooperates with numerous organisations and major companies from around the world operating in industries associated with transport, security, and tourism. It is also very active in the area of legislative work.

For 75 years, the organisation has set the standards in the transport sector

About IATA Training

We train more than 100,000 professionals and students each year from all areas of the world. Our 350+ courses and 40+ diplomas are developed around IATA’s areas of expertise and commitment to promoting industry standards worldwide.

Our training helps businesses operate safely, efficiently and sustainably, building career opportunities for the people they employ.

Aviation Consulting was created in 2010. Since our foundation, we have focussed on delivering specialised training courses in the area of transport, with a particular focus on air transport, addressed to organisations operating in the transport, forwarding, and logistics industry.
Our services are also targeted at young people wishing to start a career in aviation, which is one of the most dynamic sectors offering numerous career opportunities. So far, we have trained more than 3000 students from over a dozen countries around the world.

What we offer – A career in 3 simple steps

1 Complete our training
Receive the prestigious IATA certificate

2 Develop your competence
We offer training courses in various job roles in the aviation sector.

3 Apply for aviation studies
With the IATA certificate, you will surely be admitted.
More than 90% of graduates from our training courses get a student visa for the EU

Aviation is a key sector affecting the fortunes of the global economy, while its own fortunes are also impacted by changes in the state of the global economy. This sector has seen a sustained growth over the past several decades, with the number of passengers travelling by air increasing from 9 million in 1945 to over 6.7 billion in 2014.

The various expert forecasts indicate that this number is set to burgeon further in the future. For the global aviation sector, India is a key market. With a growing population and increasing propensity to travel. And soon India will become the third-largest aviation market by 2020 and the largest by 2030.

Aviation is more than 70 million jobs, including:

Do you know that…

• The aviation sector generates 2.4 trillion dollars
• Aviation accounts for 3.4% of the world’s GDP
• If aviation was a country…, it would occupy the 21st place on the list of the wealthiest countries of the world
• 3.6 times more. An aviation sector employee is on average 3.6 times more productive than their colleague working in a different sector

Future in Aviation

According to IATA data, by 2037 the number of passengers transported will have doubled and reached 8.2 billion. At the same time, the aviation sector will need a huge number of new employees, pilots, crew, mechanics, and administrative workers, who would be able to ensure continuous development of aviation.

According to Boeing’s assessment for 2019-2038 referring to the demand for staff in the industry, in the next 20 years, demand for aviation mechanics will increase to 769,000 globally.

Aviation will need 804,000 new pilots and 914,000 new crew members. This means almost 2.5 million new employees in these three vocational groups in the next 20 years.

By 2035, the Indian Aviation sector (across the study segments of Airport, Airlines, Cargo, MRO and Ground Handling) will employ 0.8 to 1 million personnel directly and another 3 million after factoring in the likely improvements in economic output and labour productivity.

Growing demand – a global problem

Meeting such strong demand will require a concerted effort on the part of the entire global aviation industry. As several hundred thousand pilots and technicians will reach their retirement age within the next decade (it is estimated that 30% of aviation mechanics are approaching their retirement age) educational programmes and career paths will be essential for inspiring and recruiting the next educational programmes and career paths will be essential for inspiring and recruiting the next generation of staff. What is interesting is that new practitioners of these professions entering the labour market account for only 2% of the total personnel.

The need for technical staff, pilots, and plane crews will be the highest in the Asia-Pacific region. In the next 20 years, the area will need 266,000 new technicians, a similar number of pilots, and 327,000 plane crew members. The data are hardly surprising, as the Asia-Pacific region is already the largest market in the world and is developing at the highest rate. China, Japan, and India have a total share of 20.8% in the global passenger transport market. Europe also occupies one of the leading positions in global terms, being the second-largest aviation market when taking into account breakdown by continents. Europe generates 26.7% of the global aviation traffic expressed as the number of passengers transported.